Effective Date: October 2026
DNB Nonprofit Management Solutions provides downloadable digital resources and professional services. Because digital products are delivered electronically and cannot be physically returned, different refund terms apply to digital purchases and professional services.
Digital Products
Purchases of downloadable digital products are generally final and non-refundable once the digital product has been made available for download.
Please review the product description carefully before purchasing to make sure the resource is appropriate for your needs.
If you experience a technical problem accessing or downloading a purchased resource, please contact DNB. We will make reasonable efforts to resolve the issue and ensure you receive access to the product you purchased.
If you believe you were charged incorrectly, made a duplicate purchase, received the wrong product, or experienced another order-related problem, please contact DNB so the matter can be reviewed.
Nothing in this policy limits any refund, cancellation, or other rights that may be required by applicable law.
Professional Services
Refunds, cancellations, rescheduling, and other payment terms for consulting or professional services will be governed by the applicable service agreement, proposal, engagement terms, or other written agreement provided for that service.
Purchasing a digital resource does not create a professional consulting, accounting, tax, legal, audit, or advisory engagement with DNB Nonprofit Management Solutions.
Digital Product Access
Customers are responsible for providing an accurate email address and maintaining access to the email account used when placing an order.
If you have difficulty accessing a purchased digital product, contact DNB for assistance.
Refund Processing
If DNB determines that a refund is appropriate, the refund will generally be issued to the original payment method. Processing times after a refund is issued may vary depending on the payment provider or financial institution.
Contact DNB
DNB Nonprofit Management Solutions
Email: info@dnbnonprofit.com
Website: dnbnonprofit.com